Frequently Asked Questions

Honest Answers from Your Hometown Comfort Experts

At ChillTex, we believe informed customers make confident decisions. Whether you need HVAC repair, a new installation, emergency service, or just a little guidance, we’re here to help.

Your Happiness is Our Success!

General HVAC Questions:

What does HVAC/R stand for?

HVAC/R stands for Heating, Ventilation, Air Conditioning, and Refrigeration. In simple terms, it’s the system that keeps your home or business comfortable all year long. And for commercial businesses we also service, repair and install all types of freezers, coolers, refrigerators and ice machines.

How does an HVAC system work?

Your HVAC system works by moving air and transferring heat to keep your space warm in winter and cool in summer. Components like your thermostat, blower motor, coils, compressor, and refrigerant all work together to maintain comfort.

How long does an HVAC system last?

Most HVAC systems last 10–20 years, depending on the type of equipment, usage, maintenance, and installation quality.

Routine maintenance can help your system last longer and run more efficiently.

What size HVAC system do I need?

The right system size depends on:

  • Square footage
  • Insulation
  • Window placement
  • Ceiling height
  • Home layout
  • Local climate

Bigger isn’t always better. An oversized system can actually reduce comfort and efficiency. At ChillTex, we properly size systems because it’s gotta look good and work good.

Do you service residential and commercial HVAC systems?

Yes! ChillTex proudly serves both homes and businesses with HVAC repair, maintenance, installation, geothermal, boilers, and mechanical services.

Air Conditioning FAQs:

Why is my AC blowing warm air?

A few common reasons include:

  • Dirty air filter
  • Thermostat set incorrectly
  • Frozen evaporator coil
  • Low refrigerant
  • Restricted airflow
  • Electrical problems

If your AC is blowing warm air, don’t sweat it—give us a call.

Why is my AC freezing up?

Ice on your AC usually points to:

  • Poor airflow
  • Dirty filters
  • Blocked vents
  • Refrigerant issues
  • Dirty coils

If you notice ice, turn the system off and contact our team.

How often should I service my AC?

We recommend annual AC maintenance, ideally in spring before summer heat arrives.

Preventative maintenance helps:

  • Lower energy bills
  • Reduce breakdowns
  • Extend equipment life
  • Improve cooling performance
Should I repair or replace my AC unit?

That depends on the age, condition, and repair history.

Replacement may make sense if:

  • Your AC is 10–15+ years old
  • Repairs are becoming frequent
  • Energy bills are rising
  • Cooling is inconsistent

We’ll always give honest recommendations—not pressure.

Why is my home still humid with the AC running?

Your AC should remove humidity, too. If your home feels sticky, possible causes include:

  • Dirty filters
  • Refrigerant issues
  • Airflow problems
  • Oversized equipment
  • Thermostat settings
  • Dirty evaporator coils

Comfort is about more than temperature.

Why is my AC making strange noises?

Different sounds can mean different things:

  • Banging: Loose or broken parts
  • Buzzing: Electrical issue
  • Whistling: Airflow restriction
  • Rattling: Debris or loose hardware
  • Squealing: Motor or belt issue

If something sounds off, it probably is.

Why does my AC keep tripping the breaker?

Possible causes:

  • Dirty air filter
  • Frozen coils
  • Compressor issues
  • Electrical fault
  • Failing fan motor
  • Overloaded circuit

Repeated breaker trips should be checked promptly.

How often should AC coils be cleaned?

Typically once per year during regular maintenance.

If your environment is dusty or debris-heavy, more frequent cleaning may be recommended.

Heating & Furnace FAQs:

How often should I service my AC?

We recommend annual AC maintenance, ideally in spring before summer heat arrives.

Preventative maintenance helps:

  • Lower energy bills
  • Reduce breakdowns
  • Extend equipment life
  • Improve cooling performance
How often should I change my furnace filter?

Most filters should be changed every 1–3 months depending on:

  • Pets
  • Allergies
  • Dust levels
  • System usage

Clean filters improve airflow and efficiency.

Why isn’t my furnace heating?

Common causes include:

  • Dirty air filter
  • Thermostat problems
  • Ignition failure
  • Electrical issues
  • Mechanical wear

Ohio winters aren’t the time to wait—if your heat isn’t working, call ChillTex.

My furnace won’t turn on. What should I check?

Before calling:

  • Check thermostat settings
  • Check breaker/power supply
  • Replace dirty filter
  • Confirm system switch is on

If everything looks right and it still won’t start, we’re here to help.

Why does my furnace trip the breaker?

Possible causes:

  • Dirty filters
  • Motor failure
  • Electrical shorts
  • Overloaded circuit
  • Airflow blockage

Breaker trips are safety warnings—don’t ignore them.

Why is my furnace leaking water?

This is common with high-efficiency systems and may be caused by:

  • Clogged condensate drain
  • Drain line blockage
  • Humidifier issue
  • Internal drainage problem

Leaks should be addressed quickly.

Should I repair or replace my furnace?

Replacement may be worth considering if:

  • Your furnace is 15+ years old
  • Repairs are becoming costly
  • Efficiency has dropped
  • Comfort is inconsistent

We’ll help you weigh the pros and cons honestly.

What’s the difference between standard and high-efficiency furnaces?

High-efficiency furnaces:

  • Use less fuel
  • Deliver more heat output
  • Lower utility costs
  • Often provide better comfort

They can be a great long-term investment.

How can I make my furnace more efficient?

Simple improvements:

  • Replace filters regularly
  • Schedule maintenance
  • Seal duct leaks
  • Improve insulation
  • Install programmable thermostat

Heat Pump FAQs:

Do you repair heat pumps?

Absolutely! ChillTex services, repairs, replaces, and installs heat pumps.

How is a heat pump different from a furnace?

A furnace creates heat.

A heat pump moves heat.

Heat pumps can both heat and cool, making them an efficient all-in-one option.

Why is my heat pump not heating properly?

Possible causes:

  • Thermostat issues
  • Refrigerant problems
  • Defrost cycle problems
  • Airflow restrictions
  • Mechanical failure

Geothermal FAQs:

Do you service geothermal systems?

Yes! Geothermal service is one of our specialties.

We provide:

  • Geothermal repair
  • Maintenance
  • Troubleshooting
  • System evaluations
What are the benefits of geothermal HVAC?

Geothermal systems offer:

  • Excellent efficiency
  • Lower utility bills
  • Quiet operation
  • Long equipment life
  • Eco-friendly heating & cooling
  • Reliable year-round comfort

Boiler FAQs:

Do you repair boilers?

Yes! ChillTex provides professional boiler service and repair.

Why is my boiler making banging or gurgling noises?

This may indicate:

  • Trapped air
  • Mineral buildup
  • Circulation problems
  • Pressure issues
Why won’t my boiler turn on?

Check:

  • Thermostat
  • Power supply
  • Circuit breaker
  • System pressure

If it still won’t start, give us a call.

Why does my boiler keep losing pressure?

Often caused by:

  • Leaks
  • Faulty pressure valve
  • Expansion tank issues
How often should I service my boiler?

Annual maintenance is recommended for:

  • Safety
  • Efficiency
  • Reliability
  • Warranty protection
What are the benefits of a tankless boiler?

Tankless systems offer:

  • Energy savings
  • Compact footprint
  • Longer lifespan
  • Reliable hot water performance

Ductless Mini Split FAQs:

Do you install and repair ductless mini split systems?

Yes! We service, repair, and install ductless mini split systems.

Are mini splits energy efficient?

Yes—mini splits are often highly efficient and allow room-by-room temperature control.

Indoor Air Quality FAQs:

Why is indoor air quality important?

Because comfort isn’t just temperature.

Poor indoor air quality can impact:

  • Allergies
  • Sleep
  • Respiratory health
  • Dust levels
  • Overall comfort
How can I improve indoor air quality?

Solutions may include:

  • Better filtration
  • Air purifiers
  • UV treatment
  • Humidity control
  • Duct inspection

Thermostat FAQs:

Why isn’t my thermostat working?

Possible causes:

  • Dead batteries
  • Breaker issue
  • Wiring problem
  • Incorrect settings
Can I control my thermostat remotely?

Yes—smart thermostats allow remote control through mobile apps.

What is thermostat geofencing?

Geofencing allows your thermostat to detect when you leave or return home and automatically adjust temperatures for efficiency.

Do smart thermostats save money?

Absolutely. Smart thermostats can help reduce heating and cooling costs by optimizing usage.

Energy Efficiency FAQs:

How can I lower my energy bills?

Try:

  • Regular maintenance
  • Clean filters
  • Smart thermostat
  • Better insulation
  • Sealed ductwork
  • Equipment upgrades
What is SEER?

SEER = Seasonal Energy Efficiency Ratio.

Higher SEER ratings generally mean more efficient cooling and lower operating costs.

Service & Business FAQs:

Are you licensed and insured?

Yes! ChillTex is fully licensed and insured.

Do you offer emergency HVAC service?

Yes! We provide 24/7 emergency HVAC service because comfort can’t always wait.

What brands do you service?

We service most major HVAC brands.

Do you offer financing?

Yes! We offer financing options to help make comfort affordable.

Do you offer free estimates?

Yes! We offer free estimates for new installations and replacements.

Can you provide estimates over the phone?

Not usually.

Every system is different, and accurate pricing requires an on-site evaluation.

What payment methods do you accept?

We accept common payment methods including:

  • Credit/debit cards
  • Checks
  • Other standard payment options
Who should checks be made payable to?

Please make checks payable to ChillTex.

What are ChillTex’s Core Values?
  • Always do what’s right!
  • Help one another grow and succeed in life and career
  • Serve others
  • Enjoy and live, everyday
  • It’s gotta look good and work good
  • Treat everyone just like you would treat Jesus Christ
What is ChillTex’s Mission Statement?

Our Mission is to engage and nurture positive relationships and employees and customers thru authentic service, growth, integrity and Christ like values.

Why Choose ChillTex?

Because we believe in:

  • Doing what’s right
  • Serving others with integrity
  • Helping people—not pressuring them
  • Quality workmanship
  • Treating customers like family

Your Happiness is Our Success!